Shipping Policy.
Everything in the Braffess shop is made to order. Here is exactly what happens between your order and your doorstep.
Made to order
Braffess merchandise is not held in a warehouse. Each item is printed and finished by our print partner only after you order it, which is why nothing goes to landfill as unsold stock, and also why it takes a few days longer than a shop selling from a shelf.
That means every order has two stages: production, while your item is being made, and transit, while it travels to you.
Production time
Most items are produced within 2 to 5 business days. Apparel and printed goods are usually at the faster end; ceramics and anything hand-finished sit at the slower end. Production does not run at weekends or on public holidays in the production country.
Delivery estimates
These are estimates for the transit stage only, counted from the day your item leaves production.
- United States — 3 to 7 business days
- Canada — 5 to 12 business days
- United Kingdom and Europe — 5 to 12 business days
- Australia and New Zealand — 7 to 16 business days
- Rest of the world — 10 to 25 business days
Add production time to the numbers above for the full picture. Carrier delays, weather and customs are outside our control, and busy periods around the holidays run longer.
Shipping cost
Shipping is calculated at checkout from your delivery address and what is in your basket, and is shown before you enter any payment details. There is no charge added afterwards.
Where we ship
We ship worldwide to the countries listed at checkout. Orders are produced in the facility closest to you where possible, which usually means a shorter, cheaper journey.
Customs, duties and taxes
Orders shipped outside the production country may attract import duty or local tax on arrival. These are set by your own country and are not included in the price you pay us. They are the recipient's responsibility. We cannot mark parcels as gifts or declare a lower value.
Tracking your order
You will get a confirmation email as soon as your payment goes through, and a second email with tracking once your parcel is handed to the carrier. If the tracking has not updated in a few days, that is usually normal while it moves between facilities.
Wrong address
Please check your address carefully at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we will reship it once you confirm the corrected address, but the reshipping cost is payable again. If you spot a mistake straight after ordering, contact us immediately and we will change it if the item has not entered production yet.
Lost or damaged in transit
If your parcel is confirmed lost by the carrier, or arrives damaged, we will replace it or refund you in full. See the returns and refunds policy for how to report it and the time limits that apply.
Digital products
The Braffess eBook is delivered by email immediately after purchase and has no shipping cost or delivery time. If it has not arrived within a few minutes, check your spam folder and then get in touch.
Questions
Email hello@braffess.com or use the contact page. We answer every message.